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Coupon Code: FT68LD435 Copy Code

FAQs

Q: How much is shipping? 
A: 
We offer FREE SHIPPING WORLDWIDE! 

Q: Where is my order?
A: 
You can track your order using the tracking number sent to you via email.
Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered. However, in some cases due to high demand, it may take a maximum of 4-8 weeks to receive your shipment(s). 

Q: What is a tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q: I've lost my tracking number. What can I do?
A: Simply contact us at customerservice@harnerisle.com with your full name and mailing address, and we will resend your confirmation number.
 
Q: How can I make changes to my order?
A: 
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
            We Can Change:
                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number
 
Q: How can I cancel my order? 
A: You must contact us within 12 hours.
    -We cannot cancel your order once it has already been shipped.   
 
Q: What is your return policy?
A:
 Items are returnable up to 60 days after purchase.
 
Q: Who do I contact if there's something wrong with my order?
A:
 If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to customerservice@harnerisle.com
 
Contact us
If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24 hours! 

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